When You’re Busy or Fast Asleep,
let i118 Answer Your Phone

The i118 Phone Assistant provides everything a traditional phone answering service offers—and much more.

First, the cost. Traditional answering services typically charge between $1.30 and $1.90 per minute, often in addition to a large monthly service fee. The i118 Phone Assistant costs just $0.25/min with no/little monthly fee, making it a significantly more affordable solution for businesses of all sizes.

Second, the quality of service. Many answering services rely on high-turnover staff, temporary workers, or overseas call centers during busy periods and after hours. These agents usually have limited knowledge of your business and can do little more than take messages. In contrast, the i118 Phone Assistant leverages advanced AI trained on tens of thousands of industry-specific call interactions, combined with a deep understanding of your business. It operates like an elite, front-line sales representative—expertly pitching products, answering questions, overcoming objections, and actively driving every call toward a closed sale or booked appointment.

Third, the level of control. With a traditional answering service, you have limited influence over how calls are handled. With i118, you control virtually every aspect of the caller experience. Customize greetings, call flows, business knowledge, order-taking, appointment scheduling, escalation rules, voice selection, language options, and even the assistant’s tone and personality. The result is a phone experience that reflects your business exactly the way you want.

Absolutely. AI has been successfully handling real-world phone calls for years. The reason many people haven’t encountered it before is that the technology was once prohibitively expensive and primarily available to large corporations. Today, advances in AI have made it both affordable and remarkably capable for businesses of all sizes.

One of AI’s greatest strengths is its ability to learn and improve at scale. As AI systems are trained on millions of customer interactions, they become better at understanding callers, responding naturally, and handling increasingly complex situations. Improvements to the underlying technology benefit all AI assistants, allowing them to become increasingly natural, human-like, accurate, knowledgeable, and effective over time.

The best way to judge the technology is to hear it for yourself. We encourage you to listen to our sample call recordings and experience how naturally and professionally the i118 Phone Assistant handles real customer conversations.

The i118 Phone Assistant includes multiple safeguards to ensure you never lose a call.

• Callers can request to transfer the live call directly to a staff member during the call.
• You can configure escalation rules that automatically transfer calls whenever a situation requires human assistance or falls outside the assistant’s configured responsibilities.
• If a call ends unexpectedly or incompletely, you still receive detailed notifications via text message, mobile app, or other channels. These notifications include the caller ID (phone number and name) and call recordings, allowing you to review and follow up as needed. So the worst case is still better than the voicemail.

These built-in protections help ensure that important customer opportunities are never missed.

No. The i118 Phone Assistant is designed to support your team, not replace it.

Its purpose is to help you handle customer calls when you are busy, unavailable, after hours, or experiencing high call volumes. You remain in complete control of how the assistant is used. For example, you can choose to have it answer only missed calls, cover after-hours calls, assist during peak periods, or handle all incoming calls.

By handling routine phone call interactions, the phone assistant allows you and your staff to focus on higher-value activities such as serving customers, completing jobs, and growing your business. Think of it as an always-available assistant that helps your team work more efficiently rather than replacing the people who make your business successful.

Yes. With our $0 monthly plan, you can start using the system immediately—no payment required.

To fully test the phone assistant for free, simply sign up for an account. If you prefer not to enter payment details or incur per-minute calling charges, you can use the built-in test simulator inside your account portal. This tool is a chat-based simulator that behaves just like a real phone assistant, allowing you to experience real conversations without making actual calls or incurring costs.

From there, you can complete your setup by entering your business information, pricing or service details, and any specific instructions for your phone assistant. You can then use the test simulator to test how the assistant responds in different scenarios, as often as you like, completely free.

As you refine your settings, you’ll be able to fine-tune the assistant’s behavior and responses to match your business needs. Once you’re confident in the setup and see the value it provides, you can simply forward your business phone number to the assistant and go live at any time.