Retail Shops
Take orders, answer customer questions, provide pre- and post-sales support, and book appointments, ensuring every customer receives prompt service.
Key Benefits
Never miss customer calls or sales opportunities
Automatically answer questions about products, pricing, hours, and services
Take phone orders and schedule appointments with ease
Handle multiple calls at the same time during busy hours
Reduce interruptions so staff can focus on helping in-store customers
Works 24/7 or only during the hours you choose
Upsell promotions, specials, and featured products automatically
Collect customer information and order details accurately
Multilingual support for staff or for serving more customers
No need to hire extra phone staff or a receptionist
No new equipment, switching phone numbers, or carriers required
Receive orders and notifications instantly through SMS (text), app alerts, or receipt printers
Human-like conversations — most callers won’t realize it’s AI
Pay only when calls are actively handled, not when idle
Quick and easy setup — ready to use in about an hour
Features
Product catalog upload and editing
Ability to answer product availability, sizing, compatibility, and pricing questions
Automatic phone order and pickup request handling
Promotion and featured-product recommendation controls
Integration with supported POS and order management systems
Configurable call routing and escalation to store staff
Real-time order, inquiry, and customer notifications
Simultaneous handling of multiple incoming callers
Multi-language customer conversations
Multi-language staff notifications
Customizable greetings, assistant personality, and store instructions
Flexible handling for store hours, holidays, and after-hours calls
AI-powered conversational model tailored for your business
AI-generated call summaries and conversation recordings
Dynamic updates for promotions, inventory changes, or announcements
Cloud-based setup using your current phone number and carrier
AI-assisted onboarding that auto-generates product and FAQ handling instructions
Ability to collect customer contact details and special order requests
Support for different retail categories
Watch Our Ads
Hear Demos
Listen to real sample calls across restaurants, services, contractors, retail, and everyday business questions.
24-Hour RV Park
Accountant
Daycare Center
Part-Time Tutoring
Pet Shop
Realtor
Self-Storage Owner
Try Live Call
Try out the Phone Assistant with a live call: You can simulate a customer and call this number to test how i118 Phone Assistant handles incoming calls.
Call the number and select one of the different businesses to test (English only):
1. Handyman Service
2. House Cleaning
3. Apartment Rental Office
4. Website Design Service
5. Restaurant
Ready to transform your
Customer Experience?
Join thousands of businesses already using AI to provide exceptional customer service. Get started today with affordable, pay-as-you-go pricing.