Small Businesses
Answer incoming calls, respond to customer questions, book appointments, and take orders, ensuring every customer receives prompt service.
Key Benefits
Never miss customer calls or business opportunities
Automatically answer questions, schedule appointments, and take orders
Capture leads even when you’re busy, away, or on another call
Handle multiple calls at the same time without extra staff
Reduce interruptions so you can stay focused on running your business
Works 24/7 or only during the hours you choose
Provide fast, professional responses instead of voicemail
Collect customer names, phone numbers, addresses, and inquiry details automatically
Multilingual support for serving more customers
No need to hire a full-time receptionist
No new equipment, switching phone numbers, or carriers required
Receive notifications instantly through SMS (text) or app alerts
Summarize the entire conversation for you, saving you valuable time
Human-like conversations — most callers won’t realize it’s AI
Pay only when calls are actively handled, not when idle
Quick and easy setup — ready to use in about an hour
Features
AI-powered phone assistant with natural human-like conversations
Customizable call handling tailored to your business type and workflow
Intelligent lead capture and customer intake
Ability to answer business-specific questions using your custom knowledge base
Appointment scheduling and calendar integration support
Automatic collection of caller names, phone numbers, addresses, emails, and inquiry details
Support uploading instructions for call routing, transfers, and escalation rules
Simultaneous handling of multiple incoming callers
Multi-language conversational support
Flexible business hours, after-hours, and holiday call behavior
Real-time SMS (text), app, and desktop notifications
AI-generated call summaries and conversation recordings
Dynamic updates for promotions, pricing, announcements, or policy changes
Cloud-based setup using your existing phone number and carrier
AI-assisted onboarding that automatically generates initial call instructions and Q&A content
Customizable assistant voice, greeting, and conversation style
Integration with supported external calendars
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Hear Demos
Listen to real sample calls across restaurants, services, contractors, retail, and everyday business questions.
24-Hour RV Park
Accountant
Daycare Center
Part-Time Tutoring
Pet Shop
Realtor
Self-Storage Owner
Try Live Call
Try out the Phone Assistant with a live call: You can simulate a customer and call this number to test how i118 Phone Assistant handles incoming calls.
Call the number and select one of the different businesses to test (English only):
1. Handyman Service
2. House Cleaning
3. Apartment Rental Office
4. Website Design Service
5. Restaurant
Ready to transform your
Customer Experience?
Join thousands of businesses already using AI to provide exceptional customer service. Get started today with affordable, pay-as-you-go pricing.