Information & Inquiry Handling
You may need the i118 Phone Assistant if most of your calls are repetitive questions about:
The i118 Phone Assistant can handle these inquiries 24/7, so you can stay focused on running your business — without hiring an extra dedicated receptionist.
Key Benefits
Automatically answer common customer questions 24/7
Reduce the number of repetitive calls handled by staff
Provide instant information without sending callers to voicemail
Share business hours, locations, pricing, policies, menus, or service details automatically
Deliver consistent and accurate information to every caller
No need to hire additional phone staff for basic inquiries
Free up employees to focus on higher-value tasks
Handle multiple callers at the same time without wait times
Multilingual support for serving more customers and communities
No new equipment, switching phone numbers, or carriers required
Human-like conversations — callers feel like they are speaking with a real representative
Easy to update information, promotions, announcements, or instructions anytime
Works 24/7 or only during the hours you choose
Pay only when calls are actively handled, not when idle
Quick and easy setup — ready to use in about an hour
Features
Human-like conversational AI with natural speech
Custom knowledge base for business-specific information
Dynamic question-and-answer handling instead of fixed phone menus
Real-time updates to announcements, policies, promotions, or instructions
Intelligent call routing and escalation options
Support for multilingual conversations
Simultaneous multi-caller handling
Customizable greeting, tone, and assistant personality
Ability to collect caller details and callback information
Integration with supported calendars or external scheduling tools
Call summaries and conversation recording capabilities
Configurable business hours and after-hours behavior
Cloud-based system with no additional hardware required
SMS (text), mobile app, and desktop notification support
AI-assisted setup that generates initial call-handling instructions automatically
Continuous learning and adaptation based on your provided information
Flexible configuration for different industries and use cases
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Hear Demos
Listen to real sample calls across restaurants, services, contractors, retail, and everyday business questions.
24-Hour RV Park
Accountant
Daycare Center
Part-Time Tutoring
Pet Shop
Realtor
Self-Storage Owner
Try Live Call
Try out the Phone Assistant with a live call: You can simulate a customer and call this number to test how i118 Phone Assistant handles incoming calls.
Call the number and select one of the different businesses to test (English only):
1. Handyman Service
2. House Cleaning
3. Apartment Rental Office
4. Website Design Service
5. Restaurant
Ready to transform your
Customer Experience?
Join thousands of businesses already using AI to provide exceptional customer service. Get started today with affordable, pay-as-you-go pricing.
